Shipping policy

Dispatch and Delivery Times

In-stock orders are generally dispatched within 2 business days after payment is received.

Customised or personalised jerseys may require an additional 2–3 business days for processing before dispatch.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Most domestic orders are expected to arrive within approximately 8 business days after dispatch. International orders are generally expected to arrive within approximately 8–14 business days after dispatch.

Delivery timeframes are estimates and may vary depending on the destination, shipping carrier, customs processing, public holidays and other circumstances outside our control.

Shipping Rates and Destinations

Shipping costs are calculated based on your delivery destination and order details. The applicable shipping cost will be displayed at checkout before you complete your purchase.

We offer international shipping to destinations available through our checkout. Shipping availability may vary depending on the product and destination.

Customs, Duties and Taxes

International orders may be subject to import duties, customs charges, taxes or other fees imposed by the destination country.

Unless these charges are included in your order total at checkout, you may be responsible for paying applicable charges directly to the relevant customs authority or delivery carrier.

Customs processing may cause delays that are outside our control.

Incorrect or Incomplete Addresses

You are responsible for providing a complete and accurate delivery address when placing your order.

If you notice an error in your delivery information, please contact us at support@primejerseystores.com as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If an order is returned due to an incorrect or incomplete address, refusal of delivery or failure to collect the parcel, we will contact you to discuss the available options. Additional shipping costs may apply where permitted by applicable law.

Lost, Missing or Damaged Parcels

If your parcel is lost, damaged in transit or has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at support@primejerseystores.com so that we can investigate with the relevant shipping carrier.

If tracking shows that your parcel has been delivered but you cannot locate it, please check with your household members, neighbours or the delivery location and contact us for assistance.

Nothing in this Shipping Policy limits any rights or remedies available to you under applicable consumer laws.