Privacy policy
At Prime Jersey Store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect your information when you visit our website, make a purchase, contact us or interact with our services.
By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required for particular data processing activities, we will request it separately.
Personal Information We Collect
The information we collect depends on how you interact with our website and services. This may include your name, email address, telephone number, billing address, shipping address and account details when you place an order or create an account.
We also collect order and transaction information, including details of products purchased, jersey sizes, quantities, order history, payment status, delivery information, returns and refund requests.
Payments are processed through third-party payment providers, including Shopify Payments and PayPal. We do not directly store complete payment card details on our website.
When you browse our website, we may automatically collect certain technical information, including your IP address, browser type, device information, location information derived from your IP address, pages visited, products viewed, shopping activity and interactions with our website.
We may also collect information you provide when contacting us about an order, delivery, return, refund or product enquiry. This may include photographs or other supporting information. Additionally, we may collect information about your interactions with our website, advertisements and promotional content, including advertising identifiers, cookie information and marketing preferences.
How We Collect Your Information
We collect information directly from you when you place an order, create an account, contact us, submit an enquiry or provide information through our website.
We may also automatically collect certain information when you browse our website through cookies, tracking pixels and similar technologies. This helps us understand how visitors use our website and interact with our products.
Additionally, we may receive relevant information from payment providers, shipping partners, fulfilment suppliers and advertising or analytics platforms when they assist us in providing our services.
How We Use Your Information
We use the information collected to process and fulfil customer orders, confirm purchases, process payments, arrange shipping, coordinate with fulfilment suppliers and deliver products to customers.
We also use personal information to provide customer support, respond to enquiries, provide order updates, manage returns, process refunds and resolve customer concerns.
Your information may be used to understand customer behaviour, analyse website traffic, improve our product offerings and enhance the overall shopping experience.
We may also use information to measure advertising performance, understand customer interactions and deliver relevant advertisements through platforms such as Meta and Google, where permitted by applicable law.
Additionally, we may use information to identify suspicious transactions, prevent fraudulent activity, protect our website and customers, maintain business records and comply with applicable legal, tax, accounting and regulatory obligations.
Legal Bases for Processing
Depending on your location and applicable privacy laws, we process personal information using one or more appropriate legal bases.
We may process your information when necessary to fulfil a contract, such as completing your purchase, processing payment, arranging delivery or providing customer support.
We may also process information where necessary for our legitimate business interests, including improving our website, preventing fraud, maintaining security and managing our operations, provided these interests do not override your rights.
In certain circumstances, we rely on your consent, particularly for activities such as promotional communications or non-essential cookies and advertising technologies where consent is required.
We may also process or retain information when necessary to comply with applicable laws, regulations or legal requirements.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.
Sharing Your Personal Information
We do not sell personal information for direct monetary payment. However, we may share certain information with trusted third-party service providers when necessary to operate our business and provide our products and services.
We use Shopify to operate our online store, manage checkout, process orders and support our ecommerce operations. Payments are processed through Shopify Payments and PayPal, which handle payment-related transactions according to their respective privacy and security practices.
We also work with third-party dropshipping and fulfilment suppliers. We share relevant customer information, including names, delivery addresses and order details, with these suppliers so that products can be prepared and shipped directly to customers.
We use Meta advertising services and Meta Pixel to understand website activity, measure advertising performance and support relevant advertising campaigns. We also use Google advertising services, including Google Ads, to measure advertising performance and understand interactions with our website and advertisements.
We may share information with website hosting, security, technical support and other service providers who help us operate our business.
In certain circumstances, we may disclose personal information to legal or regulatory authorities when required by law, legal proceedings or regulatory requests, or when necessary to protect our rights and the safety of our customers.
Our service providers are expected to handle personal information appropriately and only use it for authorised purposes, subject to their applicable contractual and legal obligations.
Advertising, Meta Pixel and Google Ads
Prime Jersey Store uses advertising technologies provided by Meta and Google to help us understand how visitors interact with our website and measure the effectiveness of our advertising campaigns.
These technologies may collect information such as website visits, product views, shopping activity, device information, IP addresses and interactions with advertisements.
This information may be used to measure campaign performance, understand customer interests, improve advertising and show relevant advertisements to people who have previously interacted with our website.
Depending on your location and applicable privacy requirements, we will request consent before using non-essential advertising cookies or tracking technologies.
You may manage your advertising and cookie preferences through the available website controls and the relevant advertising platform settings.
International Data Transfers
Prime Jersey Store serves customers internationally. As a result, personal information may be processed or stored in countries outside your country of residence.
This may occur when information is shared with Shopify, payment providers, advertising platforms, technology providers or fulfilment suppliers operating in different countries.
Where personal information is transferred internationally, we take appropriate steps to ensure that such transfers are handled in accordance with applicable data protection requirements, including recognised transfer safeguards where necessary.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.
This may include maintaining order records, processing transactions, providing customer support, managing returns and refunds, preventing fraud, resolving disputes and meeting applicable legal or accounting obligations.
The period for which information is retained depends on the type of information, the purpose for which it was collected and the legal requirements that apply.
When personal information is no longer required, we will take appropriate steps to delete, destroy or anonymise it where applicable.
Marketing Communications
We may use your contact information to communicate with you about your orders, deliveries, customer service enquiries and other relevant information relating to your purchases.
We may also send promotional communications where permitted by applicable law and where any required consent or other valid permission has been obtained.
You can unsubscribe from promotional emails at any time by using the unsubscribe instructions provided in the communication, where available, or by contacting us directly.
Please note that opting out of promotional communications will not prevent us from sending important transactional messages, such as order confirmations, shipping updates and customer service responses.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to support website functionality, improve the shopping experience and understand how visitors interact with our store.
Essential cookies are required for important website functions such as shopping cart management, checkout and website security. Functional cookies help remember customer preferences and improve website functionality. Analytics cookies help us understand website traffic, visitor behaviour and website performance. Advertising cookies may be used by Meta, Google and other advertising technologies to measure advertising effectiveness and support relevant advertisements.
Where required, we request your consent before using non-essential cookies and tracking technologies.
You can manage your cookie preferences through the available cookie settings on our website. You may also manage cookies through your browser settings. Disabling certain cookies may affect some website features and functionality.
Your Privacy Rights and Choices
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.
These may include the right to request access to personal information we hold about you, request corrections to inaccurate information, request deletion of your personal information in certain circumstances, restrict or object to certain processing activities, withdraw consent where processing is based on consent and request a copy of certain personal information in a transferable format.
You may also have the right to opt out of certain targeted advertising or data-sharing activities where applicable.
To exercise any applicable privacy rights, please contact us using the details provided in the Contact Us section. We may request information to verify your identity before processing your request.
We will review and respond to valid requests within the timeframes required by applicable law.
Data Security
We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
Our online store operates through Shopify's ecommerce platform, which provides security features to support the protection of customer information and transactions.
Payments are handled through our third-party payment providers, Shopify Payments and PayPal, using their respective security systems.
However, no method of online transmission or electronic storage can be guaranteed to be completely secure.
Children's Privacy
Our website and products are not specifically directed at children for the purpose of collecting personal information.
We do not knowingly collect personal information from children in circumstances where parental or guardian consent is required under applicable law.
If you believe that a child has provided personal information to us without the required consent, please contact us so that we can review the matter and take appropriate action.
Third-Party Websites
Our website may contain links to third-party websites, payment services or other external platforms.
These websites and services operate independently and have their own privacy policies and practices. Prime Jersey Store is not responsible for the privacy practices of third-party websites that we do not control.
We encourage customers to review the relevant privacy policies before providing personal information to external websites or services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business operations, website features, services, technology or applicable privacy requirements.
Any revised version will be published on this page, together with an updated revision date where appropriate.
We encourage customers to review this page periodically to remain informed about how we collect, use and protect personal information.
Contact Us
If you have any questions about this Privacy Policy, how we handle personal information or wish to exercise any applicable privacy rights, please contact us.
Store: Prime Jersey Store
Website: https://primejerseystores.com
Email: support@primejerseystores.com
We appreciate your trust in Prime Jersey Store and are committed to handling your personal information responsibly.
Thank you for shopping with us.
Prime Jersey Store
Your passion for football. Our passion for the game.