Refund policy
At Prime Jersey Store, customer satisfaction is our priority. We want you to enjoy every purchase and have a great shopping experience. If something isn't right with your order, we're here to help.
Please take a moment to review our return and refund policy.
Returns
We accept returns within 14 days of receiving your order. To qualify for a return, items must be unused, unworn and in their original condition, with original tags and packaging retained. Retro and limited-edition jerseys must be returned without damage or signs of wear. Personalised jerseys featuring customised names or numbers are generally not eligible for change-of-mind returns.
Please contact our team before sending any item back.
Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund. If approved, refunds will be issued to your original payment method. We aim to process refunds within 5–7 business days. Full refunds are available for eligible returns, defective products, damaged items or incorrect orders. If an item has been used or damaged beyond what is necessary for inspection, an appropriate deduction may apply. Your bank or payment provider may require additional time for the refund to appear in your account.
How to Return an Item
To request a return, email us at support@primejerseystores.com with your order number and reason for the return. Our team will review your request and provide the appropriate return address and shipping instructions. Carefully package the item and send it to the address provided. Once the item has been received and inspected, we will notify you of the outcome.
Important: Please contact us before sending any return. Do not send items to the sender's address shown on your original package unless specifically instructed by our team.
Return Shipping Costs
Customers are responsible for return shipping costs when requesting a return due to sizing issues, incorrect size selection or a change of mind. We strongly recommend checking our size guide before placing an order to ensure you select the correct fit. If an item arrives damaged, defective, misdescribed or different from what was ordered, Prime Jersey Store will cover reasonable return shipping costs. Return shipping arrangements and costs will be communicated when your return request is reviewed.
Sale and Discounted Items
Sale and discounted jerseys may be returned under the same applicable return conditions as regular-priced products. Purchasing an item at a discounted price does not remove your eligibility for a refund where applicable.
Damaged or Defective Items
We take care to ensure every order meets our quality standards. If you receive a damaged, defective or incorrect item, please contact us at support@primejerseystores.com with your order number, a brief description of the issue and clear photographs showing the damage or defect. Our team will review the issue and arrange an appropriate solution, such as a replacement or refund.
Personalised and Final Sale Items
Personalised jerseys featuring customised names, numbers or other individual specifications are generally not eligible for change-of-mind returns. Items marked as final sale may also have additional return restrictions. These restrictions do not apply to products that arrive faulty, damaged, misdescribed or incorrectly supplied.
Contact Us
If you have any questions regarding our returns, refunds or exchanges, please get in touch.
Store: Prime Jersey Store
Email: support@primejerseystores.com
Thank you for choosing Prime Jersey Store. We appreciate your support and look forward to being part of your football journey.
Your passion for football. Our passion for the game.